Terms & Conditions

                                                               IMPORTANT THINGS YOU SHOULD KNOW


Q: How long will it take to receive my order(s)

Each request is custom printed at the time of order. Please anticipate 3 weeks for delivery. If a special rush is needed, you may email us at Deanna@deannaurs.com for pricing. All orders will be shipped GROUND UPS delivery of 3-5 business days.

Please note that we are unable to deliver to a P.O box. All deliveries must be signed for. 


Q: How will my order be shipped?

All prints are shipped in rolled tubes. We highly recommend that they be removed from the tube and laid flat as soon as possible to avoid damage or unnecessary curling.



Q: Can I order a larger size than what is offered on your website?

Deanna Urs Photography will do our best accommodate special request depending on the size and image. Please feel free to email us with the print and size in question. Deanna@deannaurs.com


Q: What is your refund or return policy?

Because each image is custom printed per order we are unable to give a refund or accept returns. If you received the wrong print or a print was damaged in shipping we will replace the print with the original ordered print. Please contact us at Deanna@deannaurs.com  within 24 hrs of delivery. 


Q: How do I frame my print?

It is highly recommend you use a professional framer to handle your artwork. Suggestions for framing: We suggest having all large format prints mounted and use UV-protection Plexi glass (anything over a 20”x30”) This adds extra protection from sunlight. Please note, we are not responsible for damages that occur in the framing process.

What style of frame should I choose: Many of our images lend themselves to various options from- Old world, Traditional to Contemporary. Your professional framer no doubt will be able to offer assistance . It is recommended that you do not hang your image where it will come in direct contact with sunlight. Q: Will my print be signed? Each print is signed by the Photographer.


Q: How can I hire Deanna Urs Photography to do a portrait session ?

Photographing portraits has been an integral part of Ms Urs business for 23 yrs. You can email her for further information Deanna@deannaurs.com

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