FAQ

Contact   

deanna@deannaurs.com || +1 303.805.9971

Color Reproduction

The color reproduction varies from one computer monitor to another.  This means that the physical print can differ from the experience on the computer.  Deanna Urs Photography can not be held responsible of these differences.

 

Delivery

All prints are delivered by UPS Ground in rolled tubes.  The delivery time is normally 2-4 weeks.  We deliver to the address provided by you, as you will need to sign for the delivery.  We recommend that you use an office address if you are unavailable during normal working hours.  If no one is available to sign for the package, UPS will leave a notification of where you can retrieve your item.  We do not deliver to P.O. boxes.

 

Shipping & Freight Costs

Costs incurred due to shipping are added to the listed price of each item.

 

Copyright

Artwork purchased through Deanna Urs Photography is not allowed to be used for commercial use, such as marketing or sales, unless otherwise agreed in writing between the buyer and Deanna Urs Photography.  You may not store or transmit the material on this site without express permission from Deanna Urs Photography.  All artwork on this site is the property of Deanna Urs Photography and the author of the original work.

 

How do I frame my print?

It is highly recommended that you use a professional framer to handle your artwork.  We suggest having all large format prints mounted and use UV-protection plexiglass (anything over 20" x 30").  This adds extra protection from sunlight.  Please note, we are not responsible for damages that occur during the framing process.

It is recommended that you do not hang your image where it will come into direct contact with sunlight.

 

Will my print be signed?

Yes, each print is signed by the artist.

 

Cancellation

Each print is custom printed after the time of purchase.  Therefore, we are unable to cancel orders once they are placed.

 

Returns

Due to the custom nature of our work, we are unable to accept returns with the exception of items damaged during shipping or if the print is not the same item that was ordered.

 

Warranty

Damages related to freight/shipping should be made known to the carrier within 24 hours of receipt.  We ask that you contact us within this time period as well.  We will replace the damaged print with exact image once the damaged print is returned with proof of notice to the carrier.

 

Site Content

Deanna Urs Photography reserves the right to change the conditions, prices, and content of the site without notice.  If the item is sold out, Deanna Urs Photography reserves the right to cancel the order and refund money paid.

 

Force Majeure

Deanna Urs Photography can postpone or cancel the purchase without any responsibility in the case of Force Majeure, such as but not limited to: strikes, sickness, death, weather conditions, transportation issues, and import/export ban.

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